Fotogenic is our business name and our brand name. All our products are marked with the Fotogenic brand. We are trying to build a reputable brand providing our customers with superior quality products for warehouse prices. If you would like to know more about our company please read our about us page.

Update: As of August 2013 we have reached a milestone of serving 12,000 different customers.
Update: As of August 2018 we have reached a milestone of serving 41,000 different customers.
Update: As of August 2022 we have reached 800 different products being sold and served a total of 65,000 different customers. Also suppliers for TAFE, Universities, Churches, Colleges, and Museums. We supplied lighting to over 25% of the schools and universities in Australia with hundreds of schools ordering our equipment.  

There are 3 ways to shop at our store. Our online store can be found at www.fotogenic.com.au and eBay "fotogenic2008". Our physical store location is 100, Station Road, Seven Hills NSW 2147. We can also do purchase orders over the phone at 1300 88 33 32.

Our website will take you to a page where you can easily navigate through our range of products. There is also a working search bar at the top left corner so you can search for the item that you have in mind. Once you have found the item that you would like to purchase, just proceed to purchase it by clicking the “add to cart” button on the item listing. Please contact us if you have any other enquiries on how to purchase our items.

Or you can purchase items online on our fully functional website which includes secure transfer and credit card merchant facilities! We also list a larger range of products on our website.

Our physical store location is 100 Station Road, Seven Hills NSW 2147. We display a small amount of stock and visiting the store is by appointment only now. You can see 99% of the items we sell on the website on display here.

Our opening times are:

Weekdays: 10:00 am - 4:00pm

Saturday: Open by appointment only Please call us during the week and not on Saturday.

Sunday: Closed

All items placed online can be picked up from our store.

We can provide a full tax invoice with GST included for all business transactions. If a normal receipt is required please print off the supplied eBay purchase invoice from your eBay transaction. There should be a button allowing you to view and print your invoice straight from eBay. Please contact us if you have anymore more questions regarding this issue. All orders placed on our website, in-store and purchase orders will receive a full tax invoice.

All prices is GST inclusive.

Yes, you can contact us during business hours at 1300 88 33 32 (10AM to 5:00PM). If you have any inquiries, please contact our customer service at sales@fotogenic.com.au and we will get back to you within 12 business hours.

The advantage of providing customer service through email is that we are able to trace conversation records with customers. Therefore, we can manage our service better and prevent any misunderstandings.

At the top right of every listing, there is a section called “NEWLETTER” where you can click to subscribe to our newsletter. Please select both email newsletter options. You will only be emailed twice a month so we won’t SPAM your email box. It is a very good way to introduce you to our new listed products as well as news updates about our business.

As you probably already know photography is a large market with thousands of products. We are very small in this respect so we have plenty of room to expand. We will be launching new products every 2 months so please sign up for our Newsletter to be updated regularly with our new product range.

Absolutely! We encourage our customers to do this so that we can get a better idea of which products to stock. Please send your request to: sales@fotogenic.com.au

We accept PayPal for all transactions. We prefer to accept payments through bank deposit (information can be found in the checkout process). We can also accept VISA, Mastercard, and AMEX through our payment gateway system on eBay or website at: http://www.fotogenic.com.au. After-pay and zip pay now accepted as well. 

PayPal is the easiest, safest, and most convenient way of paying. When you click on purchase our item please follow the online instructions on how to check out with PayPal. PayPal has been set up to talk with our system to make it the easiest checkout option.

When you have purchased multiple items from us please purchase the product as normal, but instead of checking out straight away please send us a message requesting an updated invoice. We will then update the purchase invoice to reflect the postage discounts. This is the ONLY option we have of applying postage discounts to our items.

Postage discounts will be calculated by us, it is better to contact us with your postcode and suburb before purchasing multiple items for us, so that we can calculate the discount for you.

PayPay eCheque payment draws money from your cheque or savings account so it takes time for them to draw this money out and then send it to us. Normally the process can take 3-7 days to be completed. It works like a traditional cheque which takes more time to clear than credit card payments. If you have a debit card, it is recommended to set that up with PayPal for a quicker transaction turnaround.

We only ship your item(s) out once the full cleared payment has been received. You can also double-check all these details through your PayPal account by clicking on the Transaction Details to view the Estimated Clearance Date of your eCheque payment.

Yes! Bank deposit is available. When you purchase your item you can check out and view our bank account details by selecting “Bank Deposit” as your payment method. If you are having trouble locating our bank details please email us.

Bank deposits are usually instant if you bank with NAB. If you are with a different bank the process usually takes 3-5 business days to clear into our bank account. Please leave your eBay ID only as a payment reference so that we can easily distinguish your payment from the rest. We only ship your item(s) out once the full cleared payment has been received.

eBay provides an invoice for each purchase that is made. You can see this by going to your transaction section and locating the “invoice” button in that page. If you require a more personalised invoice for business purchases please email: invoice@fotogenic.com.au

eBay requires the seller to combine the purchases and apply any postage discounts (if available). Please purchase your items normally and give us some time to update the invoice for you before making payment. We will then email you the new invoice within 8 hours of you purchasing the item.

You have approx 7 days to pay for your item before we lodge an unpaid item dispute with eBay. You are then given another 7 days before we cancel the transaction totally. (This does not apply for Pre-Order Listings). For purchase orders for large corporations, government bodies or schools we can do a 30-day credit period for you.

Bulbs normally last or are rated to last from 4000-8000 hours.                                                                                                                        

Yes of course! Please purchase other items normally and we will update the invoice to include any discounts or shipping discounts to your order. Please email us first and tell us about your whole order.

No! If you buy our individual muslins they do not come with a background stand. The pictures display’s them on a background stand (for display purposes only). Please go navigate through our eBay store for package deals including the background stand and muslin!

When you have purchased multiple items from us please purchase the product as normal, but instead of checking out straight away please send us a message requesting an updated invoice. We will then update the purchase invoice to reflect the postage discounts. This is the ONLY option we have of applying postage discounts to our items.

Postage discounts will be calculated by us, it is better to contact us with your postcode and suburb before purchasing multiple items for us, so that we can calculate the discount for you.

During and after COVID all delivery companies increased their prices, and they never reduced prices even after covid. We are stuck with high charges for posting at this time.

Due to the nature of our products (Heavy and large), we use a number of services for different items. Our range of delivery options include:

Australia Post – eParcel Services.

Courier Services – 7 different couriers service us!

Orders are usually shipped out the next day. If customers don’t advise us in a timely manner of which coloured muslins they want to be sent with their kit, then postage will be delayed.

NSW, VIC and QLD Metro areas – Usually 1-2 days delivery.

NSW, VIC and QLD Country areas – Usually 3-7 days delivery.

W.A, S.A, N.T and TAS Metro areas – 3-9 days delivery.

W.A, S.A, N.T and TAS Country areas – 5-9 days delivery.

Delivery time on Public holidays especially Christmas may be longer.

Yes! Please do this as soon as possible as we do usually post items out quickly. You can contact us about it.

Some items can and some can’t. Items like paper rolls, vinyl rolls, and pantographs are too long so we are unable to offer a PO BOX service for them. It is also better to message us prior to placing your order if you want it to be shipped to a P.O BOX address.

Yes, all parcels are covered by insurance!

95% of items sent by us include a tracking number.

If you have any enquiries about deliveries including finding out your tracking number please email us at: deliveries@fotogenic.com.au

Please contact us at: deliveries@fotogenic.com.au if your item has not arrived on time.
Usually (proven by our feedback) postages arrive in a timely matter. If yours doesn’t please contact us and we will sort out the problem for you!


Can I exchange/refund my product after purchase and delivery?

Yes, you can, but we charge a 20% restocking fee. We also charge for delivery back to us (if you have not sent it back yourself). If you are not happy with the product and want to return it back to us, you must do so within the first 14 days of purchase, and a restocking fee of 20% also applies.

Please contact us at: sales@fotogenic.com.au

Public holidays and weekends – No service available.

Posties do not work on weekends or public holidays. Please do not expect deliveries on these dates. We do however accept pickup on Saturdays so please contact us about that.